We would love to hear from you. Let us know how we're doing and how we can improve.
Contact our support team for any account, orders or technical issues on our site.
Reach out to our accounts team if you want to request a refund of your items.
Securely deposit funds directly from your bank account. Our system accepts Direct Electronic Funds Transfer (EFT) payments from all major banks.
Enjoy seamless transactions with Payfast, a globally recognized online payment platform. Make debit or credit card payments with ease.
Opt for hassle-free transactions with our Card Payments option. We accept various cards, providing a convenient way to complete your purchases.
If you have any questions regarding our payment methods, please feel free to contact us and we will do our very best to accommodate you.
Browse the shop and add items to your cart.
Proceed to checkout and make payment.
Receive an order confirmation and tracking.
Once you place an order on Steynd.com, you’ll receive an order confirmation email. This email includes a summary of your order, including the items purchased, total cost, and a unique order number.
Our team begins processing your order promptly. This involves preparing the items for shipment, conducting quality checks, and ensuring that everything is in perfect condition.
Once your order is ready to be shipped, you’ll receive a shipment notification email. This email includes the tracking information necessary for you to monitor the progress of your package.
Use the provided tracking number to monitor the status of your shipment. You can track your order in real-time to see its location and estimated delivery date. The tracking information will be available on our website, and you can also check the carrier’s website for updates.
The estimated delivery time varies based on your location and the shipping method selected during checkout. You can view the estimated delivery time before finalizing your purchase. Please note that factors such as customs processing for international orders may impact delivery times.
Upon successful delivery of your order, you’ll receive a delivery confirmation email. This email serves as verification that your package has been delivered to the address provided during the checkout process.
If you encounter any issues with the delivery process, have concerns about the estimated delivery time, or if there are any discrepancies with your order, please contact our customer support. We’re here to assist you.
For international orders, additional considerations such as customs clearance may affect the delivery process. Be sure to check and comply with any customs regulations applicable to your location.
If a package is returned to us due to being unclaimed, we will follow our return policy. Please ensure that the shipping address provided during checkout is accurate and accessible.
Shipping costs are calculated based on factors such as your location, the selected shipping method, and the weight of the items in your order. You can view the shipping costs during the checkout process.
Thank you for choosing Steynd.com! We strive to provide you with a reliable and efficient delivery process. If you have any questions or concerns, please don’t hesitate to reach out to us. We appreciate your trust in our delivery services.
Duration of Warranty: Our warranty covers misprinted, damaged, or defective items. Claims must be submitted within 15 days after receiving the product. Claims deemed an error on our part are covered at our expense.
Reporting Issues: If you notice an issue with the products, please contact our returns team to discuss further steps. We are here to assist you and ensure your satisfaction.
Return Process: All returns should be addressed to STEYND.COM RETURNS. Upon receiving a returned shipment, an automated email notification will be sent to you.
Unclaimed Returns: Unclaimed returns will be donated to charity after 30 days.
No Buyer’s Remorse Returns: We do not accept returns for buyer’s remorse. Returns for products are not permitted.
Language and Governing Law: This policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.
For more information, please visit our FAQ section or contact us directly, and we’ll be happy to assist you.
Any claims for misprinted / damaged / defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact our returns team to discuss further steps.
The return should be addressed to STEYND.COM RETURNS. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.
Wrong Address –Â If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed –Â Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven’t registered an account with us and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Steynd.com does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not permitted.
Notification for EU consumers:Â According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Steynd.com reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, visit our FAQ section or contact us directly and we’ll get back to you.
Contact us at returns@steynd.com for questions related to refunds and returns.
We employ industry-standard security measures to safeguard your transactions. Our website uses SSL encryption to protect your personal and financial information during the checkout process.
Your privacy is important to us. We collect and handle your personal data responsibly, following all relevant data protection regulations. You can learn more about how we collect, use, and store your information in our Privacy Policy.
If you create an account with us, please ensure that you use a strong, unique password. We recommend a combination of letters, numbers, and symbols to enhance security. Keep your login credentials confidential and notify us immediately if you suspect any unauthorized access.
Be cautious of phishing attempts. We will only communicate with you through official channels, and we will never ask for sensitive information such as passwords or credit card details via email.
We may use trusted third-party services for various aspects of our business. Rest assured that these integrations adhere to high security standards. You can review the security practices of specific third parties in their respective privacy policies.
To maintain the highest level of security, we conduct regular security audits of our systems. This includes testing for vulnerabilities and implementing necessary updates promptly.
If you identify any potential security vulnerabilities or have concerns about the security of our website, please contact our security team immediately. We appreciate your assistance in keeping our platform secure.
We continually review and update our information security practices to align with industry best practices and to address emerging threats. Any significant updates will be communicated through our website or other appropriate channels.
At Steynd.com, we are committed to providing a secure and trustworthy online experience for our customers. If you have any questions or concerns regarding information security, please reach out to us.
Thank you for choosing Steynd.com!
Our website is designed with simplicity and ease of use in mind. Navigate through our product categories effortlessly, and use the search functionality to find specific items quickly.
Explore our diverse range of products with detailed listings. Each product page contains essential information such as descriptions, sizes, colors, and pricing. High-quality images showcase our products to give you a closer look.
Add your favorite items to the shopping cart as you browse. The cart summarizes your selected products, allowing you to review and adjust quantities before proceeding to checkout.
Our checkout process is secure and straightforward. Enter your shipping information, choose your preferred payment method, and review your order before finalizing the purchase. Rest assured that we use industry-standard encryption to protect your personal and financial information.
Creating an account with Steynd.com offers additional benefits. You can track your order history, save favorite items to your wishlist, and expedite the checkout process by saving your address and payment details securely.
Once your order is confirmed, you’ll receive an email with the details. Track the status of your shipment using the provided tracking information. We strive to keep you informed at every step of the delivery process.
Our dedicated customer support team is here to assist you. If you have any questions about our store system, products, or your order, contact us. We’re committed to providing prompt and helpful assistance.
For information about returns and refunds, please refer to our Returns Policy. We want to ensure your satisfaction with every purchase, and our policy outlines the process for addressing any issues.
We value your feedback! Feel free to share your thoughts on products by leaving reviews. Your insights help us improve and assist other shoppers in making informed decisions.
Steynd.com is committed to providing an accessible and inclusive online shopping experience. If you encounter any accessibility challenges, please let us know so that we can address them promptly.